Our goal is to make sure you are completely satisfied with the items you order and your experience with NinthAvenue. Depending on the reason for the return and the condition of the product, there may be several options available to you.
We want to make purchasing from NinthAvenue as convenient as possible, and offer several different payment methods, including credit or debit cards (Visa, MasterCard, Discover, American Express), Bank Transfers, and Offline Cheques/DDs. In addition, we offer payment options via several wallets.
For further assistance, please do not hesitate to contact our Customer Service department.
When you're ready to checkout and want to pay using your Visa, MasterCard, American Express credit or debit card, select the Credit Card payment method. Enter your card information, including the card type, card number, expiration date, CVV code, and billing address, and then click Submit Order at the bottom of the page.
If your card is declined, an error message displays immediately after clicking the Submit Order button. Unfortunately, we aren't provided with any information on the reason for the decline, but suggest verifying the card information and billing address was entered correctly and trying again. If the card is declined again, you may need to contact your credit card company or the issuing bank for more information.
To protect against fraud, orders that are suspected as fraudulent are canceled and payment is voided.
When you place an order, we automatically select the carrier that offers the greatest savings and fastest delivery. We've partnered with multiple carriers, so depending on your location, tracking information can vary.
Once your order ships and a tracking number has been assigned to your package, we'll send you an email with all the details. Included in the email is the name of the carrier, the ship date, and the tracking number.